Refund & Cancellation Policy

This Refund & Cancellation Policy applies to purchases made through wonderfultasselslace.com operated by Hiteshkumar B. Hariyani (“we,” “our,” or “us”).

By placing an order on our website, you agree to the terms mentioned below.

1. Order Cancellation

Customers may request cancellation of an order before the order has been processed, packed, or shipped.

Once an order has been processed or dispatched, cancellation may not be possible. In such cases, the customer may contact us for further assistance.

To request cancellation, please contact us as soon as possible using the details provided below.

2. Refund Eligibility

Refunds may be provided only in the following cases:

  • The product delivered is damaged or defective.

  • The wrong product has been delivered.

  • The product is missing from the order.

  • The order is cancelled before processing or dispatch.

To be eligible for a refund, the customer must provide order details and clear images or videos of the damaged, defective, or wrong product received.

3. Non-Refundable Cases

Refunds will not be provided in the following cases:

  • Product is damaged due to customer misuse or mishandling.

  • Product has been used, washed, altered, or tampered with.

  • Customer ordered the wrong item, color, size, or quantity.

  • Minor color variation due to screen/display differences.

  • Customized, made-to-order, or specially requested products.

  • Return/refund request is made after the allowed time period.

4. Return Request Time Period

Customers must raise a return or refund request within 48 hours of receiving the product.

Requests received after this period may not be accepted.

5. Return Process

If your return request is approved, we will guide you with the return process.

The product must be returned in its original condition, unused, and with original packaging, tags, labels, and invoice, if applicable.

Return shipping charges may be borne by the customer unless the return is due to our mistake, such as wrong, damaged, or defective product delivery.

6. Refund Process

Once the returned product is received and inspected, we will notify you about the approval or rejection of your refund.

If approved, the refund will be processed to the original payment method or any other method agreed upon by us.

Refunds may take 7 to 10 business days to reflect, depending on the payment provider or bank.

7. Exchange Policy

Exchange may be offered in case of damaged, defective, or wrong product delivery, subject to product availability.

If the same product is not available, we may offer a replacement product, store credit, or refund at our discretion.

8. Shipping Charges

Shipping charges, if any, are generally non-refundable unless the refund is due to an error from our side.

9. Contact Details

For cancellation, return, refund, or exchange requests, please contact us:

Hiteshkumar B. Hariyani
Website: wonderfultasselslace.com
Phone: +91 97271 52758 / +91 93272 74148
Email: haryani.hitesh@gmail.com
Address: Shop No. 132, 1st Floor, Creation Plaza-1, Bombay Market to Sitanagar Road, Near Archana School, Surat, Gujarat – 395010, India

10. Changes to This Policy

We reserve the right to update or modify this Refund & Cancellation Policy at any time. Changes will be posted on this page and will be effective immediately upon posting.

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